Running cash on delivery without losing money

Confirm the receiver before dispatch, not at the door

The most expensive COD failure is a rider arriving at an address where nobody is expecting a parcel. Capturing the receiver's name and phone number at booking lets the platform confirm before the trip starts.

Druppa requires a drop-off phone number on every order for exactly this reason, and calls between rider and receiver run on masked numbers so neither side exposes a personal line.

Make the hand-off provable

A COD delivery should close with evidence, not a status change. Every Druppa delivery captures a photo at the door, the receiver's name and a 4-digit hand-off code the receiver reads back to the rider.

When a dispute arrives weeks later, that record is what settles it.

Treat collected cash as a ledger entry

Cash collected on a doorstep is a liability until it is remitted. Recording each collection as an immutable ledger entry — rider, order, amount, timestamp — means remittance can be reconciled line by line instead of by memory.

• Collection recorded against the order at the moment of hand-off.
• Rider balance visible to both rider and dispatch.
• Same-day remittance against a reconciled total, not a rounded figure.

Watch the failure rate, not just the revenue

COD orders that fail cost a full round trip. Tracking failed-drop rate by area and by receiver tells you where to require prepayment and where COD is safely converting.